Student Success Coach - CTU Online
As a student success coach, you will act as the coach and mentor for students throughout their program. You will be there to inspire, motivate, and challenge them. You will support enrollment, student development and retention services while ensuring high quality learning in accordance with school and company policies and procedures and federal, state and regional regulatory requirements and accreditation standards.
- Manage cohort of students and coach through degree program
- coach and inspire students with life or other circumstances to ensure online course attendance
- Encourage and support students as they gain the skills and knowledge necessary for success
- Provide a trusting environment where students can share their thoughts, aspirations, concerns, and interests
- Provide students with the available resources to aid with their success here at the university
- Act as the student liaison between other departments
- Possess a thorough understanding of university policies, procedure, requirements, and effectively communicating them to students
- Perform other duties as assigned
Required Skills
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Technical Learning: can learn new skills and knowledge quickly
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Decision Quality: makes good decisions based on a mixture of analysis, wisdom, experience, and judgement
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Timely Decision Making: Makes decisions in a timely manner
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Planning: Accurately scopes out length and difficulty of tasks and projects in order to set objectives and goals
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Informing: provides the information people need to know to make accurate decisions
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Action Oriented: enjoys working hard, with positive energy, seizing opportunities to accomplish and exceed goals
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Perseverance: Pursues everything with energy, drive, and a need to finish, especially in the face of resistance or setbacks.
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Customer Focus: dedicated to student development and success, establishes and maintains effective relationships with students and erns their trust and respect, exceptional counseling, coaching and mentoring skills
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Integrity & Trust: widely trusted, truthful, admits mistakes, keeps confidences and can present truth in an appropriate and helpful manner
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Listening: Can accurately restate the opinions of other, practices attentive and active listening, while exhibiting patience for others
Required Experience
- Bachelor’s Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or International Equivalent) required
- 2-3 years’ experience in academic/admissions support/ human services/and counseling field required
- Prior knowledge of academic policies and procedures preferred
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