Alumni Services Coordinator - AIU
The Alumni Services Coordinator supports the alumni community, and the department and university’s mission and goals. The Coordinator oversees alumni outreach efforts, engagement activities and assists with online or in-person events including graduation ceremonies. Duties also include, but are not limited to, a variety of administrative responsibilities, managing alumni communications, maintaining alumni databases and other department content; and performing other duties as assigned by the Vice President of Program Management.
Principal Duties & Responsibilities
Collaborates with department leaders on executing the department vision and strategy
Assists in evolving new alumni programs and supports coordination of those programs through administrative efforts, outreach and relationship building
Builds and maintains relationships with alumni through daily interactions over the phone and via email communication to learn about their educational experience and post-graduation success in an effort to optimize alumni relations
Executes the Alumni Association social media strategy to increase alumni engagement while also managing social content
Consistently evaluates the alumni communication strategy; creates and manages the internal and external alumni communication
Oversees the Virtual Graduation process
Manages and implements projects that support the planning and preparation of local ground graduations in which online students participate
Updates, organizes and maintains alumni databases
Creates reports to track alumni engagement, outcomes and event participation
Travel 1-3 times a year to support university alumni events
Knowledge, Skills and Abilities, Competencies
Unyielding commitment to continuous improvement and an unwavering excitement to build long-term relationships with students and alumni
Excellent interpersonal skills and communication (oral, written, and listening) skills; comfort level in conducting outreach to alumni and learning about their successes
Ability to multi-task and manage multiple large projects at once
A passion for helping alumni grow, develop themselves, and better their lives and their community
Ability to motivate alumni to actively participate and engage in Alumni Association offerings
Creative and solution-minded
Education and Experience: Minimum
Bachelor’s degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent)
Three years supporting alumni relations and/ or student services in higher education
Education and Experience: Preferred
At least two years of event coordination experience