National Student Support Advisor - AIU Online
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- AIU Online
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- 42711 Requisition #
The National Student Support Advisor, entry-point position, will interface with previous AIU students in their decision to return to school. The advisor will support that student throughout their time in the program. A National Student Support Advisor must meet the school’s quantitative and qualitative goals and objectives, as established, in an accurate, professional, and compliant/ethical manner using school-approved admissions processes and procedures.
Principal Duties & Responsibilities
Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objectives
Evaluate session activity against standards and personal inquiry goals
Professionally assists withdrawn students through the re-entry process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements
Coach their assigned students through the degree program with providing a trusting environment where students can share their thoughts, aspirations, concerns, and interests
Develop a rapport with students and maintain contact with them frequently
Partners with departments outside of Admissions including Financial Aid, and Academics to ensure the delivery of a high level of service to every student including degree programs
Consistently operates within, and is measured with respect to, the school’s expected behaviors: Execution, Communication/Feedback and Professionalism
Possess a thorough understanding of university policies, procedure, requirements, and effectively communicating them to students
Ensure compliance with applicable University policies and procedures
Other Duties as Assigned or Requested
Willingness to work nights, weekends, and holidays
Ability to work in a fast-paced environment
Ability to remain flexible and easily adapt to changes in work environment or schedule
Advisors provide a positive, professional impression for students and staff on the phone and via email
Ability to handle multiple tasks and meet deadlines as well as communicate effectively with individuals from diverse backgrounds
Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
Knowledge, Skills and Abilities, Competencies
Basic computer skills – experience with Microsoft (WORD, Excel, Outlook) preferred
Possesses excellent verbal communication skills, particularly telephonic – and good written communication skills
Persistence combined with a positive attitude and approach to work and others – self-motivating work style
Mature, positive and collaborative interpersonal skills
Learns to effectively utilize all applicable school systems, databases and tools effectively
Entry point position with the ability to grow within the organization
Education and Experience: Minimum
Associate Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) required
Entry level experience in sales and/or customer service
Education and Experience: Preferred
- Bachelor degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent) preferred
1-2 years experience in sales and/or customer service
Post-secondary Higher Education admissions experience