IRC Manual Contact Coordinator - Career Education Corporation
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- Perdoceo Education
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- 42701 Requisition #
The Manual Coordinator acts as the first point of contact for prospective students who have not yet provided us with Express Written Consent to contact them through some of our contact systems. These Coordinators will be contacting prospective students for CEC’s online and ground campuses by manually dialing each student record as it is presented to them.
The Manual Coordinator is held accountable to metric expectations in the following areas: Quality Assurance Scores, Number of Dials, Connect to Transfer, Transfer to Appointment and Adherence to Schedule, in addition to behavioral-based metrics and CEC standards.
- Logs into systems necessary to perform job: Avaya, LDC tool, Interactive Scripting Tool, IEX for schedule viewing and time reporting systems.
- Speaks with prospective students who have requested information about our schools.
- Screens inquiry through the use of our interactive scripting tool to determine if prospective student meets minimum qualifications to speak with an admissions advisor.
- Uses off-line reference materials, “cube needs” that are posted as reminders for special projects and/or processes.
- Warm transfers prospective student to a live admissions advisor skilled to assist students based on their interest and background.
- Sends prospective students opt-in emails allowing us to contact them in the future through other contact systems.
- Correctly dispositions inquiries as necessary to maintain accurate student records.
- Makes a dynamic impression, sparks interest, and demonstrates the value of speaking with our admissions department.
- Schedule flexibility, including open to working evenings and weekends.
Other Duties as Assigned or Requested
- May be asked to dial for special campaigns at the request of admissions.
- May be offered work hours, in addition to scheduled hours, to meet the needs of the business.
Required Skills
- Computer Skills (Office Suite) and the ability to maneuver throughout various computer programs.
- Excellent verbal communication skills.
- Positive attitude and team-player mentality.
- Ability to quickly implement coaching into practice.
Required Experience
High School diploma or its equivalent required
Preferred
- Customer Service experience, preferably in a call center environment